Frequently Asked Questions 🐾

Everything you need to know about Woopsi, our enrichment products and your order.

What is Woopsi?

Woopsi is a dog enrichment brand created to make everyday playtime and mealtime more engaging, rewarding and fun.

Our products are thoughtfully designed to encourage natural behaviours such as licking, exploring, problem-solving and slower eating — helping bring more variety and enrichment into your dog's daily routine.

Which Woopsi product is right for my dog?

It depends on what kind of enrichment you're looking for:

ChillBall — Play • Lick • Chill
Perfect for interactive play, longer-lasting licking and keeping your pup happily occupied.

Twirl Bowl — Play • Spin • Slow Feed
Ideal for dogs who eat too quickly or enjoy a more interactive, puzzle-style mealtime.

Nuzzle Duo Bowl — Play • Lick • Slow Feed
A versatile 2-in-1 option combining a slow-feeding bowl with a multi-texture licking mat.

Not sure which one to choose? Explore our collection to find the best match for your pup — or mix and match for even more variety.

Are Woopsi products suitable for puppies?

Yes! Woopsi products can be enjoyed by puppies as well as adult dogs.

Always choose an appropriate product and size for your dog, supervise use, and regularly inspect products for signs of damage or wear.

What materials are Woopsi products made from?

Materials vary depending on the product, but Woopsi products are made using pet-safe materials selected with everyday use in mind.

You can find specific material and care information on each individual product page.

Are Woopsi products dishwasher safe?

Yes, our current Woopsi enrichment products are dishwasher safe, making clean-up quick and easy.

You can also wash them with warm water and mild soap between uses. Always check the individual product care instructions for more information.

Can I use different types of food and treats?

Absolutely! Depending on the product, you can use kibble, wet food and a variety of dog-friendly treats and spreads.

Always choose ingredients that are appropriate for your individual dog and introduce new foods gradually.

Do I need more than one Woopsi product?

Not at all. Every Woopsi product provides enrichment on its own.

However, different products offer different types of play, licking and feeding experiences. Combining them can add more variety to your dog's routine and help keep enrichment interesting throughout the week.

Do you ship internationally?

Yes! Woopsi ships to selected destinations internationally.

Available shipping options and estimated delivery times are shown at checkout based on your delivery address.

How long does shipping take?

Delivery times depend on your destination and selected shipping method.

You'll see the available shipping options and estimated delivery timeframe during checkout. Once your order has been dispatched, you'll receive tracking information so you can follow its journey.

Can I return my order?

Yes. If you're not completely happy with your order, please refer to our Returns & Refund Policy for full eligibility, timeframes and instructions.

How can I contact Woopsi?

We're always happy to help.

If you have a question about our products or your order, contact us at hello@woopsishop.com and our team will get back to you as soon as possible.

Still not sure where to start? 🐾
Explore the Woopsi Collection and discover the enrichment style that's right for your pup.